Hiring: Part-time Front Desk/Spa Attendant

Written By Maureen Dickson

Position Overview

Rooted in Nordic tradition and reimagined for modern city life, Uppliva Sauna & Spa brings the ritual of sauna, cold, and intentional rest to the heart of Wellington West. Designed as an inclusive community spa where every{body} is welcome, Uppliva is a place to slow down, reconnect, and uplift your well-being.

Our guests experience the restorative benefits of our Thermal Circuit, featuring sauna, steam, cold plunge, and intentional rest. We also offer Massage Therapy, Holistic Facials, and Body Treatments to complement the spa experience. At the heart of Uppliva is our commitment to thoughtful hospitality, exceptional guest care, community, and well-being.

We are looking for a part-time Front Desk / Spa Attendant to join our Wellness Team. We’re seeking someone who is warm, dependable, attentive, and comfortable working in a busy, guest-focused environment. The ideal candidate enjoys working with people, takes pride in creating a welcoming and well-maintained space, and shares our passion for health, wellness, and exceptional guest care.

Position Overview

The Front Desk / Spa Attendant plays an important role in creating a welcoming, safe, and relaxing experience for every Uppliva guest. This is a hands-on position that combines guest service, front desk responsibilities, Thermal Circuit operations, and maintaining the cleanliness and presentation of the spa.

Team members are trained in both Front Desk and Spa Attendant responsibilities and may work in either role depending on the needs of the spa.

Front Desk & Guest Experience

  • Warmly welcome guests to the spa and provide attentive, professional service throughout their visit.

  • Check guests in and out using Booker by Mindbody.

  • Review important spa etiquette, health and safety information, and Thermal Circuit guidelines with guests.

  • Make and manage bookings in person, by phone, and by email.

  • Answer phone calls and emails in a warm, professional, and timely manner.

  • Respond to guest questions, requests, and concerns with care and professionalism.

  • Process payments for spa services, treatments, retail products, and other purchases.

  • Maintain accurate and confidential guest records.

  • Recommend spa services, treatments, aromatherapy, and retail products based on guest needs.

  • Perform spa opening and closing duties as assigned.

Spa Attendant & Thermal Circuit

  • Welcome and orient guests to the Thermal Circuit, including spa etiquette and health and safety guidelines.

  • Maintain a regular presence throughout the Thermal Circuit and assist guests as needed.

  • Monitor the sauna, steam room, cold plunge, lounge, and other guest areas to help ensure a safe and enjoyable experience.

  • Test and record cold plunge water chemistry in accordance with applicable health and safety requirements and Uppliva procedures.

  • Prepare and serve Wildcrafted Spa Treatments and beverages from Uppliva’s Wellness Bar.

  • Maintain the cleanliness, organization, and presentation of the spa throughout each shift.

  • Support daily laundry, restocking, and replenishment of guest supplies.

  • Complete assigned opening, closing, and cleaning duties.

  • Help maintain a calm, welcoming, and relaxing environment for all guests.

Skills & Requirements

  • Excellent customer service, interpersonal, and communication skills.

  • Warm, calm, professional, and approachable demeanour.

  • Strong organizational skills and attention to detail.

  • Ability to multitask, prioritize, and adapt in a busy, guest-focused environment.

  • Dependable, punctual, and comfortable taking initiative.

  • Positive and collaborative approach to working within a team.

  • Comfortable performing hands-on operational duties, including cleaning, laundry, restocking, and maintaining guest areas.

  • Previous front desk, reception, hospitality, spa, or customer service experience required.

  • Strong computer skills; experience working with Apple products is an asset.

  • Experience with spa or salon management software, including Booker or Mindbody, is a strong asset.

  • Passion for health, wellness, hospitality, and creating an exceptional guest experience.

Hours & Availability

  • Approximately 15–20 hours per week.

  • Availability for a combination of evening and weekend shifts, Tuesday–Sunday, is required.

  • Hours and responsibilities may vary based on operational needs.

  • Additional shifts may be available to provide vacation, sick-day, event, or other operational coverage.

Compensation

$17.95/hour, plus eligible gratuities and wellness benefits.

Wellness Benefits

  • Complimentary use of the Thermal Circuit each week.

  • Staff discounts on Uppliva retail products.

  • Partner studio discounts at SoulSpeak Yoga, The RIG Boxing, and Strong Pilates.

  • Seasonal staff wellness and social events.

  • An inclusive, welcoming, and supportive team environment.

How to Apply

Please send your resume and a brief cover letter outlining why you would be a good fit for Uppliva Sauna & Spa to Maureen Dickson, Managing Director: maureen@uppliva.ca.

Uppliva Sauna & Spa is committed to creating an inclusive workplace and welcomes applications from qualified candidates of all backgrounds. Accommodation is available throughout the recruitment process for applicants with disabilities. Please let us know if you require accommodation.

Maureen Dickson
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