Hiring: Assistant Spa Manager
Rooted in Nordic tradition and reimagined for modern city life, Uppliva Sauna & Spa brings the ritual of sauna, cold, and intentional rest to the heart of Wellington West. Designed as an inclusive community spa where every{body} is welcome, Uppliva is a place to slow down, reconnect, and uplift your well-being.
Our guests experience the restorative benefits of our Thermal Circuit, featuring sauna, steam, cold plunge, and intentional rest. We also offer Massage Therapy, Holistic Facials, and Body Treatments to complement the spa experience. At the heart of Uppliva is our commitment to thoughtful hospitality, exceptional guest care, community, and well-being.
We are looking for a part-time Assistant Manager to join our Wellness Team. We’re seeking someone who is warm, organized, dependable, and confident taking initiative in a busy, guest-focused environment. The ideal candidate is a natural team leader who enjoys supporting both people and operations and shares our passion for health, wellness, and creating an exceptional guest experience.
Position Overview
The Assistant Manager plays a key role in the day-to-day operations of Uppliva Sauna & Spa. Working closely with the Managing Director, they help ensure the spa runs smoothly, operational standards are maintained, team members are supported and accountable, and guests consistently receive a welcoming, high-quality experience.
This is a hands-on leadership role combining staff coordination and scheduling, inventory management, guest service, administrative responsibilities, and operational support. The Assistant Manager will also be trained in both Front Desk and Spa Attendant roles and will step into operational coverage when required.
As part of a small and growing business, responsibilities may evolve over time based on operational needs, seasonal priorities, and the needs of the spa.
Daily Operations & Guest Experience
Help ensure day-to-day operational and guest service standards are consistently maintained.
Monitor staff duties, task completion, cleanliness standards, and pool health and safety records.
Support the resolution of guest questions, concerns, and service issues.
Assist with coordinating private rentals, group bookings, and special events.
Be trained and prepared to provide Front Desk and Spa Attendant coverage as operationally required.
Support other areas of the business as needed based on operational priorities and the evolving needs of the spa.
Staff Scheduling
Create and manage Front Desk and Spa Attendant schedules based on operational and staffing needs.
Coordinate shift changes and coverage.
Coordinate seasonal Massage Therapy and Practitioner scheduling in collaboration with practitioners and the Managing Director.
Spa Inventory & Purchasing
Manage weekly spa inventory and ensure essential operational supplies are appropriately stocked.
Coordinate ordering with suppliers and monitor inventory levels.
Pick up supplies from local suppliers when required.
Identify opportunities to improve purchasing, organization, and inventory management.
Staff Leadership & HR Support
Support the Managing Director in creating a positive, professional, and accountable workplace culture.
Provide day-to-day guidance and support to Front Desk and Spa Attendant team members.
Support the onboarding and training of new employees, including guest service standards, workplace policies, procedures, and health and safety requirements.
Assist with seasonal staff training initiatives, team meetings, and staff social and wellness events.
Hours of Work & Commitment
This position is scheduled for approximately 20–25 hours per week, primarily Monday–Friday.
Typical shifts will be approximately 5 hours per day, including staff break coverage from 12:30–1:30 pm, Tuesday–Friday.
Hours, schedule, and responsibilities may vary based on operational needs.
Some flexibility for occasional evening and weekend coverage is required. Additional Front Desk or Spa Attendant shifts may be required when team members are away.
A one-year commitment is requested to provide continuity and stability in this leadership role.
Skills & Requirements
Excellent customer service, interpersonal, and communication skills.
Warm, calm, professional, and approachable demeanour.
Strong organizational and time-management skills with attention to detail.
Ability to multitask, prioritize, and adapt in a busy, guest-focused environment.
Demonstrated leadership skills and the ability to provide direction and support to team members.
Strong problem-solving skills, sound judgment, and a willingness to take initiative.
Ability to work independently while communicating effectively with the Managing Director.
Positive and collaborative approach to working within a small team environment.
Previous front desk, reception, hospitality, spa, or customer service experience required.
Previous supervisory, team lead, or assistant management experience preferred.
Strong computer skills; experience working with Apple products is an asset.
Experience with spa or salon management software is a strong asset.
Experience with staff scheduling, inventory management, or administrative coordination is an asset.
Passion for health, wellness, hospitality, and creating an exceptional guest experience.
Compensation
The Assistant Manager hourly rate is $23/hour, plus eligible gratuities and wellness benefits.
Gratuities
As part of this position, approximately 4 hours per week (Tuesday–Friday) will include Spa Attendant duties while providing staff break coverage. Thermal Circuit gratuities apply to these Spa Attendant hours based on hours worked and Uppliva’s gratuity distribution practices.
Gratuities also apply to additional eligible Front Desk or Spa Attendant shifts worked.
Gratuities do not apply to hours dedicated exclusively to Assistant Manager administrative and management responsibilities.
Wellness Benefits
Complimentary use of the Thermal Circuit each week.
25% discount on Thermal Circuit visits for Friends & Family when visiting with you.
Wholesale-rate discounts on retail products.
Partner studio discounts at SoulSpeak Yoga, The RIG Boxing, and Strong Pilates.
Seasonal staff wellness and social events.
How to Apply
Please send your application, including a resume and cover letter outlining why you would be a good fit for Uppliva Sauna & Spa to Maureen Dickson, Managing Director: maureen@uppliva.ca.
Uppliva Sauna & Spa is an equal opportunity employer. Applications from all qualified individuals, regardless of gender, age, race, ethnicity, disability or otherwise are encouraged. Uppliva is committed to providing full accommodation for persons with disabilities during the recruitment process; please let us know.