Things to know before your first visit.

  • Booking a Nordic Circuit, Massage Therapy or Body Treatment appointment is a reservation of time put aside for you. We require 24 hours’ notice to cancel or rebook any appointments at our spa.

    Nordic Circuit: If your appointment is cancelled within the 24-hour window, there is a '50% Late Cancellation Fee', where 50% of your booked service fee will be charged. If for some reason you do not show up for your appointment there is a '100% No Show Fee', where the full price of the Nordic Circuit booking will be charged.

    Massage Therapy, Holistic Facials and Sound & Sauna Events: We require a minimum of 24 hours' notice for cancellations.  Out of respect for our practitioner's time, if a cancellation occurs within 24 hours of your appointment time, 100% of the service fee will be charged. If you are unable to make the appointment, you are welcome to send a friend or family member in your place.

    We please ask that you arrive 5-10 min early for your spa appointment. We appreciate your business and ask, in an effort to provide everyone with the best wellness experience, we kindly ask that you respect the time of your reservation.

  • Bring a bathing suit and a water bottle (optional). When you arrive, we provide an organic cotton towel, a waffle robe, spa sandals and a locker. We also provide unlimited herbal tea and citrus water. Organic ONEKA shampoo/body wash and conditioner, along with hairdryers are provided in the changerooms. We will also provide you with a compostable bag for your wet bathing suit upon check-out. 

  • Please arrive 5-10 minutes before your booking time to check in to the spa. If it is your first visit, one of our friendly Spa Attendants will provide you with information regarding our spa and how to use our Hot-Cold-Rest Nordic Circuit. To provide everyone with the best wellness experience, we kindly ask that you respect the time of your reservation.

  • We are committed to providing a relaxing and enjoyable experience for all guests. To ensure everyone's comfort and safety, we kindly ask that you adhere to the following guidelines:

    1. Respectful Interactions: Please engage with fellow guests and staff in a respectful, harmonious, and courteous manner at all times.

    2. Physical displays of affection are strictly prohibited

    3. Zero Tolerance Policy: Uppliva maintains a zero-tolerance policy towards behaviour that is indecent, hateful, racist, xenophobic, homophobic, sexist, vulgar, or otherwise discourteous. This includes but is not limited to:

      • Using offensive language or making derogatory remarks.

      • Threatening, insulting, or harassing others.

      • Engaging in aggressive behaviour.

    4. Reporting Violations: If you witness or experience any behaviour that goes against our Code of Conduct, we encourage you to report it to our Front Desk staff immediately. Your safety and comfort are our top priorities.

    5. Consequences of Violations: Guests who violate our Code of Conduct will be asked to leave the spa premises and will be denied future access to our facilities.

  • We do sell wellness beverages at our Spa Treatment Bar, such as Collective Arts Botany Sparking Water, Loon Kombucha and Collective Arts Zero Proof Cocktails. We also offer complimentary herbal teas during your visit. At this time, we do not sell any food items. We recommend eating a small meal before your 2.5-hour Nordic Circuit visit.

  • Our Thermal Circuit and spa treatments are inclusive services, for adults over the age of 18 (or 16 and older with an adult). All guests can access our spa services regardless of gender identity.

    Uppliva prides itself on being an inclusive, positive and safe space for the LGBTQ2+ community.

    Transgender guests are free to choose the changing room of the gender with which they feel most comfortable using. For more privacy, guests may change in the private bathrooms available in the men’s or women’s change rooms. There is a gender-neutral bathroom located in the joining building at 1140 Wellington Street W. This can be used as a changing room if requested.

    Please call or email our Front Desk team with any questions or concerns in advance of your spa visit: sauna@uppliva.ca.

    • Guests must be 18 years and over / 16 and older with an adult

    • You can make a booking online for up to four people

    • Nordic Circuit, Massage Therapy and Holistic Facial bookings can be made online. An email confirmation will be sent to you, to confirm your reservation. If you do not see your preferred service and/or time of day available when booking, please give us a call. We may have openings that are not visible on our booking site.

    • When reserving a spa treatment or service, a credit card number is required to hold your reservation. Payment is taken at the time of check-out, not at the time of booking online or by phone.

    • Prices are per person, before taxes.

  • If you are running late for your spa booking please contact us by phone at 613-421-3880. We will try our best to accommodate the new start time. Since we only allow up to 16 people in the Nordic Circuit at any given time, we may have to reschedule or shorten your booking.

  • Our Registered Massage Therapists are certified and registered with the College of Massage Therapists of Ontario (CMTO). Our Holistic Facials with Acupuncture are also provided by a Registered Acupuncturist. Please refer to your insurance policy. **Note we do not provide an insurance receipt for massage therapy and acupuncture treatments paid for with a gift certificate, as per Ontario health care requirements.

  • We want your visit to Uppliva to be as smooth and stress-free as possible. Here are the best parking options nearby:

    • Wellington Street West (in front of the spa):

      • Paid 2-hr parking

      • Monday–Friday: 8:30 am – 5:30 pm

      • Saturday: 10 am – 5:30 pm

      • Free after 5:30 pm on weekdays and all day on Sundays

    • Rosemount Avenue & McCormick Street (just around the corner):

      • Free 2-hr parking during the day

    • Hamilton Ave North (short walk away):

      • Paid 3-hr parking available in front of Parkdale Park

  • No. To ensure that you have a relaxing and renewing experience, please leave your electronic devices in your locker.

  • The authentic sauna circuit experience is both relaxing and social. We have divided our spa into three zones. Quiet Zone: we ask that you whisper when using the sauna circuit and in our Relaxation Space. Silent Zone: To ensure a deeply relaxing experience for yourself and the other guests, our Sauna and Steam Rooms are silent. Social Zone: You are welcome to socialize and chat on our two outdoor patios. Exceptions can be made for private Nordic Circuit rentals and special events, where you are welcome to choose how you use the space.

  • We are limiting the capacity of our Nordic Circuit to a maximum of 16 guests at any given time. You are guaranteed a relaxing experience whether alone, with your partner, family or small group of friends.

  • Guests with special accessibility requirements are advised to contact us in advance when making a booking so that we can provide you with more details on our spa layout. We have elevator access to all levels of the spa, from the apartment building beside the spa. If elevator access is required, our staff will greet you at the main entrance and guide you to the elevators that take you to the spa entrance.

    Our spa has been designed as barrier-free, as per the Ontario Building Code. Our sauna, steam room, rain showers, and changeroom showers are fully accessible. However, there is a ladder with steps used to enter and exit our cold plunge pool.

    Please call our Front Desk team with any questions or concerns before you arrive for your booking: 613-421-3880.

  • Yes!  To book a group visit - for groups of five people or larger - or to inquire about a 2.5-hour private rental of our Nordic Circuit, please email us at sauna@uppliva.ca with your phone number and your preferred booking day and times. Or visit our Private Spa Rentals webpage for more information.

  • If you suffer from a cardiac or respiratory condition, high or low blood pressure, a health condition, are over the age of 65, or are pregnant, our Nordic Circuit should only be used with a physician’s approval. Uppliva Spa cannot be held responsible for illness or injury due to guest negligence.

  • No. The consumption of alcohol or drugs before, during, or directly after using the Nordic Circuit is not recommended. For your health, our staff and service providers reserve the right to refuse entry or cease treatment if alcohol or drugs is suspected.

  • If you are pregnant, you may only receive a Prenatal Massage or Holistic Facial. Uppliva offers Prenatal Therapeutic Massage with our RMTs (Registered Massage Therapists). Pregnant women are strongly advised not to use the Nordic Circuit unless they have consulted with their physician/OB-GYN.  Sudden temperature changes from sauna and steam room use can lead to complications.

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